Frequently Asked Questions

Q: What are the office hours?
Our office is open 7 days per week 7am to 7pm.
We are only closed Christmas Day and Boxing Day.

Q :When should I book?
We recommend to book as soon as you have decided to travel with us.
Booking early guarantees you a spot.
We can take bookings up to the last minute however it is subject to availability.

Q:When is my booking confirmed?
We always contact our customers the day prior to travel. This gives you peace of mind and we then tell you the exact time our little bus will pick you up.

Q: What if our flight or cruise ship is delayed or late?
Occasionally the airlines and cruise ships have delays. Should this happen we encourage our passengers to ring or email our office as soon as you are aware. We will endeavour to keep a check on your flight via the internet however this isn't always up to date. We will do everything in our power to be there for you.

Q: What method of payment is accepted?
We accept cash, Mastercard and Visa Card and Cab-charge without surcharge. American Express and Diners Card attract a service fee.

Q: What if I am held up in customs?
Sometimes passengers can be held up in customs, should this happen we encourage you to phone us in our office as soon as possible to inform us of the delay.

Q: What is the cancellation policy?
We understand that that plans can change. We ask you to phone us as soon as you need to cancel therefore attracting NO - cancellation fee.

Q: Do I have to bring my luggage out the front?
Yes you are required to be ready and waiting out the front for your pick up. If you require assistance we ask you to let us know in advance so we can allow more time therefore not inconveniencing any other passengers.

Q: What times do we pick up?
We work in with the majority of flights.
We start early and finish late